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Account and Billing Help

  Account setup
  Billing options
  Missing invoice
  Account changes
  Price difference
  Privacy Policy


Account setup

Setting up an account with us is easy. Click the Account link in the upper-right corner of any Alibris for Libraries Web page, and then you'll be prompted to create your new account.

Billing options

When you place an order with a credit card, we debit your credit card for the full amount of the order at the time your order is placed. Should we become unable to ship any ordered item, we will credit the amount of the item (plus shipping charges) back to your card.

If you order with a credit card, you won't receive an invoice from Alibris. However, you can print your Alibris order confirmation e-mail, which details all of the order's charges. Alternatively, you can print the order confirmation page that appears in your browser window after you finalize your order.

When you order with a purchase order, you will receive an invoice from Alibris after your items have shipped. Payment terms are net 30 days. If you have questions about an invoice, please contact us. Only payments should be mailed to the following address:

Alibris
75 Remittance Drive
Dept. 6046
Chicago, IL 60675-6046

International customers may remit payment to the preceding address or can wire their payments. For electronic-transfer instructions, please contact [email protected].

Missing invoice

When you order via purchase order, an invoice is either mailed separately to your billing address when your order ships or is sent with your merchandise. If you did not receive an invoice, you can obtain a copy of the invoice online through your account. Log on, click the View Your Order History link, and then find the specific title or order number for which you need an invoice. Click the invoice number and print the page. If you used a credit card for your order, you can click the receipt number to view the charges that will appear on your credit card statement.

Account changes

You can change any information on your account, including your billing and shipping addresses, your e-mail address, and your password. To do so, click the Account link in the upper-right corner of any Alibris for Libraries Web page, log in, click the respective link for the information you would like to change, and update it accordingly.

Price difference

Prices on Alibris for Libraries may be higher than prices on the Alibris retail site, to reflect the services offered by Alibris for Libraries. Services include the processing of purchase orders and invoices, order consolidation, free shipping within the United States for orders of ten or more items, toll-free customer service, and want list management. Library services are not offered for items ordered via the Alibris retail site.

Privacy Policy

We are committed to protecting your privacy in all aspects of our business. We hope you will read our Privacy Policy.

All of our policies, as well as other information about Alibris, can be found by clicking the About Us link in the lower-left corner of any page on our Web site.