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Technical Help

  Enabling cookies
  Order confirmation
  Wrong site
  Invoice not printing correctly
 


Enabling cookies

HTTP cookies are small pieces of information that are stored by your browser on your computer's hard drive. Cookies allow your browser to remember specific information, like your user ID or what items you've added to your shopping cart. A cookie can't be used to get data from your hard drive, to get your e-mail address, or to retrieve any personal information.

Every browser administers access to cookies differently. To find out how to enable cookies, please visit your browser's help page. If you can't find the information there, try contacting your browser's customer service department.

We are committed to protecting your privacy. Our cookies do not contain any personally identifying information, but they do enable us to provide a shopping cart and to store your shipping and billing information between visits. Our affiliates or advertisers may also use cookies. Alibris encourages all companies who use cookies to follow appropriate privacy standards and policies, but we are not responsible for cookies placed by third parties. For more information, see our Privacy Policy.

If you've set your browser to reject cookies, you can still search our Web site, but you won't be able to purchase items.

Order confirmation

You should receive an e-mail from us acknowledging your order within an hour after placing it. If you don't receive your order confirmation e-mail, please e-mail us at [email protected].

Wrong site

If you are trying to place an order via the Alibris for Libraries site and keep ending up on the Alibris retail site when you get to your payment options, you may need to change your browser's security settings. Click the Tools menu in your browser, click Internet Options, and then click the Privacy tab. Then make sure that your browser's security level is set to Medium or lower. If you continue to have problems at checkout, please e-mail [email protected].

Invoice not printing correctly

You may need to adjust your browser settings if your invoice doesn't print correctly. Go to the Tools menu in your browser, select Internet Options, and then click the Advanced tab; make sure the Print Background Colors and Images box is selected. You may also need to change the margins and the page orientation in your browser. To do so, go to the File menu, select Page Setup, and then make adjustments in the Orientation and the Margins boxes. If you still have problems, please e-mail [email protected].